Posted 09/21/2015 09:00 am
Remote Support Upgrade:
Hello everyone, we are updating our remote connection solution.
OK so what is a remote connection solution for and why should I care? Our clients and we use remote connection solutions to connect to their computers, laptops, tablets, and mobile phones from remote locations. This allows access to files, programs, and the complete desktops from anywhere you have an Internet connection. This allows us to offer remote support in a quick an efficient manner. This saves all of us time and money. For years now, we have been able to save clients thousands of dollars in support cost by not having to travel to each location to provide support.
For some years, we now we used LOGMEIN to provided this solution. While not completely satisfied with this solution the cost was reasonable. Because of the past pricing, we were able to offer our clients the remote access program without additional cost to them. Unfortunately, LOGMEIN has made changes to their program this year and raised the prices by a factor of about 10 thus forcing us to charge our clients a large fee to stay with LOGMEIN. We then started our search for another solution that would at help control price increases for both our clients and us.
We found that our reseller association The ASCII Group had made a deal with a new product coming to the US from Canada and Europe called BeAnywhere. As it turns out BeAnywhere offers many more features than LOGEMIN at about ¼ of the price. It is still more expensive than the old LOGMEIN program but still a lot most cost effective. We will have to charge clients for access to their computers remotely if they need that type of access. However, it is only going to cost $10.00 Per Year per User. If we stayed with LOGMEIN, it would have cost about $100.00 per year.
If you have any questions or need remote access to your systems please let us know in case we may have missed someone.
Posted 07/31/2014 11:45 am
Mail Server Upgrade:
Today we upgraded the mail server with the latest version of the server software. There are many new features that have been added:
Email Exchange Services Outlook Conector (Share Email, Contacts, Calenders, Folders, and Documents with other users) **Now Included in your Annual Email Fee**
End users who want to use Microsoft Outlook as their preferred email client can do so when Outlook Connector for MDaemon is deployed. Outlook Connector provides groupware and collaboration functionality by connecting the MDaemon email server with the Outlook client to use Outlook's email, calendar with free/busy scheduling, address book, distribution lists, tasks, and notes.
Many MDaemon deployments utilize a mix of MDaemon's WorldClient for web-based email access and Outlook, depending on user preference. To ensure that Outlook Connector for MDaemon has optimal performance, please review and consider these guidelines before deployment.
Now supports Outlook 2013
Powerful Mail List Engine
Create and manage bulletins, discussions, and distribution lists easily to effectively communicate on multiple levels. Custom scheduling and mail queuing allow for more flexible outbound mail management.